Refund Policy
At INYLegacy, we strive to ensure your satisfaction with every purchase. However, we understand that there may be occasions where you need to return an item. To facilitate this process, we have established the following return policy:
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) The item must be sent in the same unopened condition as you receive using the return address that is provided by our customer service representatives.
(2) Email us at BSHill@INYLegacy.com (Name, Order Number, and any information of why you are requesting a refund).
We have a 30-day money back guarantee with a 30% restocking fee. Once the returned item is received and inspected, we will process your refund and it may take 3-5 business days to process through your original purchase payment method.
Do not send your purchase back to the address from which it came.
Non-Returnable Items:
Certain items are not eligible for return. These include personalized or customized items that have been specially tailored to meet your preferences. Additionally, any items marked as sale or clearance cannot be returned or refunded. We make no guarantees about the condition of these items. Lastly, gift cards are non-returnable. Please consider these conditions when making your purchase decisions, as returns will not be accepted for these specific categories.
Returned to Sender:
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation:
All of our products are either printed on demand especially for each customer at the time that they order or shipment processed expeditiously. Because of this, we can only cancel or modify orders within the first 4 hours after purchase.
Warranties:
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
International Shipping:
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
By making a purchase on our website, you agree to abide by this return policy. We appreciate your business, understanding and cooperation.
For inquiries and any other concerns, you may contact us through the following channels:
Email: BSHill@INYLegacy.com
INYLegacy reserves the right to refuse returns that do not comply with this policy.